Problèmes e-formulaires - Acrobat Reader DC Vers.2015.008

2015 Programme Guide for Erasmus+
European Commission Directorate General for Education and Culture
europa; european commission; institutions; services; european union; eu; erasmus; erasmus plus; erasmus+; opportunity; opportunities; mobility; key action; KA1; KA2; KA3; strategic partnerships; online linguistic; capacity building; knowledge alliance; se
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In regards to the problem on the usage of the new Adobe Acrobat Reader DC Version 2015.008 (15.8) , we would like to inform of the following:

  • a publicly available Hotfix will be released by Adobe (the date is not known yet). The users won’t find the hot fix with the usual update procedure. “Check for updates” only installs the quarterly release. Instead, they will have to go to a KB page to download and install it manually.
  • the Hotfix will be integrated into the next Quarterly release (targeted for October)

Moreover, and in an attempt to help the Applicant Organisations and National Agencies in the identification of these problematic cases the DG EAC (EU-Commission) has adapted the new 2015 KA1 and KA3 Youth Round 3 electronic application forms that will now display the following error message in case they are opened with Adobe Acrobat Reader DC Version 2015.008: "The form cannot be opened. Please contact your National Agency's heldesk for further information"
As a National Agency for Luxembourg, we encourage all users to proceed as follows:

  • Do not use version 2015.008 (15.8) of Adobe Acrobat Reader DC (which has a confirmed bug).
  • For the moment the correct functioning versions are version 2015.007 (15.7) or earlier.

We will make more information available here as soon as it reaches us.
Kind Regards